On-site Client Relations Coordinator

Herff Jones; Arcola (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Herff Jones in Arcola, IL, is seeking a Customer Service Coordinator to join our on-site team. You will serve as the main contact for customers and Sales Reps, coordinating contracts, shipments, and product delivery with internal teams to ensure on-time graduations.

Responsibilities include liaison work among Customer Service Specialists, Sales Reps, and production/distribution teams, tracking key metrics, and supporting cross-functional projects while maintaining a customer-focused approach in

Qualifications

• Bachelor’s degree or higher preferred; or equivalent work experience (3-5 years).
• Experience with Account management software and Office Suite.

Responsibilities

• Liaison between Customer Service, Sales Reps, Customers and internal production, distribution, and shipping managers.
• Assist in managing contracts and relationships to maximize profit while maintaining goodwill with customers.
• Serve as product line expert and advisor to Independent Sales Professionals and their staff.
• Operate as a point of contact on matters specific to assigned customers and independent sales professionals.
• Ensure timely and accurate delivery of products according to customer needs.
• Participate in cross-functional teams representing customer needs to ensure requirements are met.
• Assist with tracking key account metrics.
• Support escalations from Customer Service Specialists as needed.

Skills

Effective communication

Resource orchestration

Problem solving

Multi-project management

Customer-focused solutions

Influence across organization

Listening and communication

Education

Bachelor’s degree or higher

3-5 years experience

Tools

Account management software

Office Suite

Job description

Herff Jones in Arcola, IL, is seeking a Customer Service Coordinator to join our on-site team. You will serve as the main contact for customers and Sales Reps, coordinating contracts, shipments, and product delivery with internal teams to ensure on-time graduations.

Responsibilities include liaison work among Customer Service Specialists, Sales Reps, and production/distribution teams, tracking key metrics, and supporting cross-functional projects while maintaining a customer-focused approach in