Customer Service Coordinator

Herff-Jones,-LLC; Arcola (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Herff Jones, LLC in Arcola, IL is seeking a Customer Service Coordinator to act as the point of contact for customers and Sales Reps, building and maintaining relationships and ensuring successful graduations.

Reporting to the customer service supervisor, you will liaise between Customer Service Specialists, Sales Reps, customers, and internal production and distribution teams, while managing contracts, tracking metrics, and delivering products on time.

Qualifications

• Bachelor’s degree or higher preferred; or equivalent work experience (3-5 years).
• Experience with account management software and Office Suite.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as liaison between Customer Service, Sales Reps, Customers and internal teams.
• Assist in managing contracts and relationships to maximize profit while maintaining goodwill.
• Act as product line expert and advisor to Independent Sales Professionals and staff.
• Ensure timely and accurate delivery of products according to customer needs.
• Participate in cross-functional teams to address customer and partner needs.
• Assist with tracking key account metrics and escalations as needed.
• Support Customer Service Specialists and independent sales professionals as required.

Skills

Communication skills

Relationship building

Multi-tasking

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree or higher or equivalent work experience

Tools

Account management software

Office Suite

Job description

Position Title: Customer Service Coordinator

Location: Arcola

Starting Pay for position:$20 per hour

JOIN OUR TEAM!

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

What You’ll Be Doing On A Daily Basis:

Reporting to the customer service supervisor, The Customer Service Coordinator serves as the point of contact for all matters specific to our customers and Sales Reps. The customer service coordinator builds and maintains relationships with our customer’s decision-makers and external independent sales professionals. The successful employee assists the customer service specialists and independent sales professionals to ensure successful graduations.

• liaison role between our Customer Service Specialist, Sales Reps, Customers (eg.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers.
• Assist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers.
• Serve as product line expert and advisor to Independent Sales Professionals their staff
• Operate as a point of contact on matters specific to the assigned Customers and Independent Sales Professionals.
• Ensure the timely and accurate delivery of our products according to Customer needs.
• Serve on cross-functional teams representing the needs of our Customers and independent sales professionals to assure that their needs are met.
• Assist with tracking key account metrics.
• Assist with requests or issues delegated from Customer Service Specialists and escalations as needed.

What You’ll Bring to the Table:

• Proven success effectively communicating across all levels of an organization.
• Demonstrated ability to orchestrate resources to a desired end.
• Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Experience in delivering solutions based on customer needs.
• Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization.
• Excellent listening, problem-solving, written and verbal communication skills.

Education / Certifications Required:

• Bachelor’s degree or higher preferred; or equivalent work experience (3-5 years).
• Experience with Account management software and Office Suite.

Physical Requirements:

Daily activity includes butis notlimited to:

• Work long hours during peak season.
• Sit at a computer for 8-12 hours/day, five days a week.
• Type on a keyboard and perform other basic office tasks.
• Speak clearly and audibly on the telephone in English

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.