Seasonal Customer Success & Service Coordinator

Herff Jones; Arcola (IL); On-site; USD 23,000 - 32,000; Part time

Job summary

Herff Jones is seeking a Seasonal Customer Service Coordinator in Arcola to support the customer service team during peak periods. You will coordinate with Sales Reps, customers, and internal teams to ensure timely orders and exceptional service.

Ideal candidates have strong communication, multi-tasking, and relationship-building skills, with 3-5 years of experience or a Bachelor's degree. This role offers starting pay of $20 per hour and requires long hours during peak season.

Qualifications

• Bachelor's degree or higher or 3-5 years of related experience.
• Experience with account management software and Office Suite.
• Strong communication and organizational skills.

Responsibilities

• Liaise between Customer Service, Sales Reps, customers and internal production/shipping teams.
• Support contracts and relationships to maximize profitability while maintaining goodwill.
• Serve as product line expert and advisor to Independent Sales Professionals and staff.
• Act as a point of contact for assigned customers and independent sales professionals.
• Ensure the timely and accurate delivery of products per customer needs.
• Participate in cross-functional teams to represent customer needs.

Skills

Communication

Problem solving

Time management

CRM software

Attention to detail

Education

Bachelor's degree or higher

Equivalent work experience (3-5 years)

Tools

Account management software

Office Suite

Job description

Herff Jones is seeking a Seasonal Customer Service Coordinator in Arcola to support the customer service team during peak periods. You will coordinate with Sales Reps, customers, and internal teams to ensure timely orders and exceptional service.

Ideal candidates have strong communication, multi-tasking, and relationship-building skills, with 3-5 years of experience or a Bachelor's degree. This role offers starting pay of $20 per hour and requires long hours during peak season.