Accounts & Customer Success Coordinator

Herff Jones; Arcola (IL); In loco; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Herff Jones, based in Indianapolis, is seeking a Customer Service Coordinator for the Arcola, IL area. The role focuses on servicing customers and independent sales professionals, ensuring accurate deliveries, and maintaining strong relationships to support graduations and product success.

The position emphasizes communication, problem solving, and project coordination across production, shipping, and distribution teams. Bachelor’s degree or equivalent experience is preferred.

Competenze

• Bachelor's degree or higher preferred or equivalent work experience (3-5 years).
• Experience with Account management software and Office Suite.

Mansioni

• Serve as primary contact for customers and Sales Reps.
• Maintain relationships with school administrators and bookstores.
• Assist with contracts and relationships to maximize profit while preserving goodwill.
• Act as product line expert and advisor to Independent Sales Professionals.
• Ensure timely and accurate delivery of products per customer needs.
• Participate in cross-functional teams to meet customer needs.
• Track key account metrics and handle escalations as needed.

Conoscenze

Communication

Problem solving

Attention to detail

Multi-tasking

Customer focus

Team coordination

Relationship building

Verbal communication

Written communication

Formazione

Bachelor's degree or higher

Strumenti

CRM software

Office Suite

Descrizione del lavoro

Herff Jones, based in Indianapolis, is seeking a Customer Service Coordinator for the Arcola, IL area. The role focuses on servicing customers and independent sales professionals, ensuring accurate deliveries, and maintaining strong relationships to support graduations and product success.

The position emphasizes communication, problem solving, and project coordination across production, shipping, and distribution teams. Bachelor’s degree or equivalent experience is preferred.