On-Site Client Care & Onboarding Coordinator

Angels of Care Pediatric Home Health; Lubbock (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, Vision Plans

401K

Mental Wellness Benefits

HSA/FSA

Job summary

Angels of Care Pediatric Home Health is seeking an Orientation and Client Care Coordinator for a full-time, on-site role in our Texas office. You will be the go-to contact for calls, scheduling nurse visits, and new hire orientation to ensure our nurses and staff can provide outstanding care from day one.

The position emphasizes strong communication, organizational skills, and teamwork with clinical staff to coordinate care and maintain compliance across records and onboarding processes.

Qualifications

• Proven customer support experience.
• Experience in a client-facing, administrative, or scheduling role preferred.
• Strong communication and relationship-building skills.
• Ability to stay organized and manage competing priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members.
• Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination.
• Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued.
• Facilitate the onboarding and orientation process for new office and field employees.
• Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance.
• Provide orientation support in person, over the phone, and via email—answering questions and offering guidance.
• Assist with employee recordkeeping and ongoing compliance tracking.

Skills

Customer support

Communication skills

Bilingual in Spanish

Job description

Angels of Care Pediatric Home Health is seeking an Orientation and Client Care Coordinator for a full-time, on-site role in our Texas office. You will be the go-to contact for calls, scheduling nurse visits, and new hire orientation to ensure our nurses and staff can provide outstanding care from day one.

The position emphasizes strong communication, organizational skills, and teamwork with clinical staff to coordinate care and maintain compliance across records and onboarding processes.