Client Care & Onboarding Specialist

Angels-of-Care-Pediatric-Home-Healt; Lubbock (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet, Home, and Auto

Job summary

Angels of Care Pediatric Home Health is seeking a dedicated Orientation and Client Care Coordinator for an on-site, full-time role in Texas. You’ll manage client communications, schedule nurse visits, and support new hire onboarding to ensure outstanding care from day one.

Ideal candidates bring proven customer support experience, strong communication, and the ability to manage competing priorities. Spanish bilingual abilities are a plus but not required; you’ll work in a fast-paced office

Qualifications

• Proven customer support experience.
• Experience in a client-facing, administrative, or scheduling role preferred.
• Strong communication and relationship-building skills.
• Ability to stay organized and manage competing priorities in a fast-paced environment.
• Comfort with office technology and multitasking across systems.
• A passion for helping others and a natural ability to make people feel at ease.
• Bilingual in Spanish preferred (but not required).

Responsibilities

• Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members.
• Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination.
• Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued.
• Facilitate the onboarding and orientation process for new office and field employees.
• Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance.
• Provide orientation support in person, over the phone, and via email—answering questions and offering guidance.
• Assist with employee recordkeeping and ongoing compliance tracking.

Skills

Customer support

Scheduling

Communication

Organization

Multitasking

Bilingual Spanish

Relationship-building

Job description

Angels of Care Pediatric Home Health is seeking a dedicated Orientation and Client Care Coordinator for an on-site, full-time role in Texas. You’ll manage client communications, schedule nurse visits, and support new hire onboarding to ensure outstanding care from day one.

Ideal candidates bring proven customer support experience, strong communication, and the ability to manage competing priorities. Spanish bilingual abilities are a plus but not required; you’ll work in a fast-paced office