On-Site Child Support Services Agent — Inbound Support

Fortuna; Rancho Cordova (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Fortuna seeks a Customer Service Representative to join our on-site Child Support Services call center in Rancho Cordova, CA. You will handle high-volume inbound calls from parents, employers, and recipients, providing clear information about payments and account inquiries.

The role emphasizes professionalism, accuracy, and adaptability as you respond via phone, chat, and email, register electronic payments, explain options like EPC or direct deposit, and resolve issues with a friendly,

Qualifications

• Experience in customer-facing roles and strong written/verbal communication.
• Ability to use web-based applications and multitask across channels.
• Professionalism and accuracy in handling inquiries.

Responsibilities

• Manage high-volume inbound calls from parents, employers, and recipients.
• Register PPS to make electronic payments and inform PRS of payment options (EPC, direct deposit).
• Inform Employers of payment options and register them to pay electronically.
• Handle inquiries via phone, chat, and email.
• Provide high-quality service by addressing customer needs clearly and efficiently.
• Maintain professionalism and adapt to policy updates while resolving issues.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Job description

Fortuna seeks a Customer Service Representative to join our on-site Child Support Services call center in Rancho Cordova, CA. You will handle high-volume inbound calls from parents, employers, and recipients, providing clear information about payments and account inquiries.

The role emphasizes professionalism, accuracy, and adaptability as you respond via phone, chat, and email, register electronic payments, explain options like EPC or direct deposit, and resolve issues with a friendly,