Hybrid Call Center Analyst — Data & Reporting

California Child Support Services; Sacramento (CA); Hybrid; USD 43,000 - 70,000; Full time

Job summary

California Child Support Services is seeking a Call Center Analyst in Sacramento to handle incoming calls, perform case management tasks, and support data tracking and reporting. You will assist with quality control, system monitoring, and customer service while acting as a backup to senior analysts.

This is a permanent, full-time position with a telework-friendly hybrid arrangement. The role emphasizes analytical and administrative support within the Department of Child Support Services,

Qualifications

• Analytical, administrative, and program support duties in Call Center operations.
• Experience with data tracking, reporting, quality control, system monitoring, and documentation.

Responsibilities

• Respond to incoming calls and complete case management tasks.
• Support data tracking, reporting, quality control, system monitoring, documentation, training support, and customer service activities.
• Serve as a backup to higher-level analysts.

Skills

Analytical skills

Data tracking

Reporting

Customer service

Job description

California Child Support Services is seeking a Call Center Analyst in Sacramento to handle incoming calls, perform case management tasks, and support data tracking and reporting. You will assist with quality control, system monitoring, and customer service while acting as a backup to senior analysts.

This is a permanent, full-time position with a telework-friendly hybrid arrangement. The role emphasizes analytical and administrative support within the Department of Child Support Services,