On-Site Care Operations Coordinator

Charlie Health; Peabody (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Charlie Health is seeking an Office Coordinator to manage the Peabody, MA office and support care delivery. The role handles administrative tasks including payor/licensing paperwork, data entry, and data reconciliation across systems, working closely with Compliance to maintain on-site behavioral health operations.

This is a fully in-office position, Monday–Friday, 9:00 AM–5:00 PM. You will partner with IT, support admissions and clinical teams, and help maintain charts, records, and data

Qualifications

• 2+ years in office coordination or similar role, healthcare preferred.
• Familiar with payor credentialing, license apps, claims submissions and data entry.
• Comfort working with compliance or clinical operations in regulated environments.
• Strong organizational skills with attention to detail across stakeholders.
• Excellent communication and collaboration abilities.

Responsibilities

• Manage day-to-day office operations and maintain a welcoming environment.
• Process paperwork for care delivery, including payor and license apps, claims submissions, and data entry across systems.
• Partner with Compliance to support on-site behavioral health services.
• Lead various organizational projects within People Operations and cross-functionally.
• Assist IT with issues and manage device storage and troubleshooting.
• Champion Charlie Health culture through events and team meetings.
• Provide office-wide answers and support leadership with special projects.
• Data Review and Transfer: ensure accurate transfer of patient data between Salesforce and medical records systems.
• Patient Chart Maintenance: keep charts complete and compliant.
• Data Entry and Management: update patient info in EHRs and ensure data integrity.
• Administrative Support for admissions and clinical teams, scheduling and document prep.
• Adhere to HIPAA and data handling procedures.
• Team Collaboration across admissions, clinical, and admin staff.
• Training and development participation.

Skills

Office coordination

Healthcare experience

Data entry

Communication

Job description

Charlie Health is seeking an Office Coordinator to manage the Peabody, MA office and support care delivery. The role handles administrative tasks including payor/licensing paperwork, data entry, and data reconciliation across systems, working closely with Compliance to maintain on-site behavioral health operations.

This is a fully in-office position, Monday–Friday, 9:00 AM–5:00 PM. You will partner with IT, support admissions and clinical teams, and help maintain charts, records, and data