On-Site Care Navigator & Scheduling Specialist

Cortica - Neurodevelopmental; Trumbull (CT); On-site; USD 54,000 - 68,000; Full time

Job summary

Cortica - Neurodevelopmental is seeking a Site Care Coordinator to optimize client and provider scheduling and to serve as a consistent point of contact for families. The role requires on-site presence to manage scheduling and address concerns promptly.

The ideal candidate has 4+ years of scheduling experience in ABA or related fields, 2+ years in client services, and strong problem-solving abilities. Knowledge of Axon, Smart Scheduling, and Salesforce is a plus.

Qualifications

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in a client services related role.
• Strong problem-solving skills.

Responsibilities

• Guide patients through care pathways, monitoring progress and addressing delays.
• Create scheduling plans to maximize provider capacity and align with client needs.
• Collaborate with on-site leadership and clinical teams to resolve scheduling issues and support care plans.
• Use scheduling tools (Axon, Smart Scheduling, Salesforce) and monitor KPIs to improve scheduling efficiency.

Skills

Scheduling

Client services

Problem-solving

Communication

Tools

Axon

Smart Scheduling

Salesforce

Job description

Cortica - Neurodevelopmental is seeking a Site Care Coordinator to optimize client and provider scheduling and to serve as a consistent point of contact for families. The role requires on-site presence to manage scheduling and address concerns promptly.

The ideal candidate has 4+ years of scheduling experience in ABA or related fields, 2+ years in client services, and strong problem-solving abilities. Knowledge of Axon, Smart Scheduling, and Salesforce is a plus.