Site Care Coordinator

Cortica - Neurodevelopmental; Trumbull (CT); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Continuing education stipend

401k matching

PTO and holidays

Health, vision, dental insurance

Pet insurance

Job summary

Cortica - Neurodevelopmental is seeking a Site Care Coordinator to join our growing multi-disciplinary team on-site in Trumbull, CT. You will optimize client and provider scheduling, coordinate care across clinical and operations, and serve as a consistent point of contact for families to ensure smooth Cortica journeys.

You will manage cancellations and rescheduling, use Axon, Smart Scheduling and Salesforce, track KPIs, and collaborate with site leadership to align with care plans.

Qualifications

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in a client services role.
• Strong problem-solving and communication abilities.

Responsibilities

• Coordinate patient and provider scheduling to maximize capacity and minimize delays.
• Serve as primary contact for families and collaborate with site leadership.
• Manage cancellations and rescheduling with timely updates.
• Support contract scheduling for schools and value-based care contracts.
• Utilize scheduling tools to improve efficiency and monitor KPIs.

Skills

Scheduling

Client services

Communication

Problem solving

Tools

Axon

Smart Scheduling

Salesforce

Job description

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.

• As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency.
• As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.
• By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care.
• This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.
• This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.

What will you do?

Patient Care Navigation:

• Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
• Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
• Keep families informed about wait times for services.

Scheduling Optimization:

• Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
• Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
• Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.

Communication and Collaboration:

• Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.
• Collaborate closely with clinical leadership to ensure timely case assignment and management.
• Address client inquiries and requests promptly, maintaining high standards of service.

Technology Utilization and Best Practices:

• Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
• Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.
• Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.

We’d love to hear from you if:

• You bring 4+ years’ scheduling experience in ABA services or related field.
• You bring 2+ years in client services related role.
• You have strong problem-solving skills.

Your Compensation and Benefits:

• $2,000 continuing education stipend.
• Receive competitive compensation, $26.13/hr to $32.67/hr depending on experience.
• 401k matching.
• PTO and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link : https://bit.ly/3NkEi7S