On-Site Care Coordinator: Client & Caregiver Matchmaking

Griswold; Ellicott City (MD); On-site; USD 44,000 - 54,000; Full time

Job summary

Griswold Home Care in Howard County, Maryland, is hiring a full-time Care Coordinator to manage client intake, caregiver scheduling, and family relations for our home care agency serving older adults. As the vital link between clients and caregivers, you will help ensure great matches and exceptional care experiences.

On-site, Monday–Friday, 8:00 AM–4:00 PM, with occasional on-call coverage; you will build care teams, support caregivers, and conduct weekly check-ins while maintaining Maryland

Responsibilities

• Client & Family Relations: Build relationships with clients and families and match them with the right caregivers.
• Caregiver Support: Develop strong relationships with caregivers and assign them where skills fit.
• Ongoing Care Management: Conduct weekly check-ins by phone, text, email, and in-person visits.
• New Client Onboarding: Create welcoming experiences for new clients joining Griswold.
• Digital Lead Management: Follow up on digital leads using the 8-touch process.
• Administrative Support: Maintain compliant client files per Maryland Department of Health.
• On-Call Support: Provide after-hours support to clients and caregivers occasionally.
• Emergency Client Coverage: Provide hands-on care when needed to cover caregiver gaps.
• Caregiver Matching: Match caregivers to clients based on needs, availability, and location.
• Shift Coverage: Fill call-outs and open shifts quickly, including urgent coverage.
• Coverage Balance: Balance caregiver hours and overtime to maintain consistent care.
• Caregiver Orientation: Participate in orientation and ensure new caregivers start with a shift.
• Registered Nurse Scheduling: Assist RN with initial and quarterly MD-mandated assessments and brief the care plan.

Job description

Griswold Home Care in Howard County, Maryland, is hiring a full-time Care Coordinator to manage client intake, caregiver scheduling, and family relations for our home care agency serving older adults. As the vital link between clients and caregivers, you will help ensure great matches and exceptional care experiences.

On-site, Monday–Friday, 8:00 AM–4:00 PM, with occasional on-call coverage; you will build care teams, support caregivers, and conduct weekly check-ins while maintaining Maryland