Care Coordinator – Howard County

Griswold Home Care for Howard County, Maryland; Ellicott City (MD); On-site; USD 44,000 - 54,000; Full time

Job summary

Griswold Home Care for Howard County, Maryland is seeking a full-time Care Coordinator to manage client intake, caregiver scheduling, and client-family relations for our growing home care agency serving older adults.

The role is on-site in Howard County with Monday–Friday, 8:00 AM–4:00 PM and occasional on-call coverage. You will ensure great matches and experiences by coordinating care teams and maintaining compliant client files.

Qualifications

• Experience in care coordination or scheduling roles.
• Ability to build relationships with clients and families.
• Familiarity with home-care regulatory requirements.

Responsibilities

• Build meaningful relationships with clients and families to match with caregivers.
• Develop relationships with caregiver team and assign based on skills and needs.
• Conduct weekly check-ins to ensure client satisfaction.
• Coordinate onboarding of new clients joining Griswold.
• Follow up on digital leads using established processes.
• Maintain compliant client files per Maryland Department of Health.

Skills

Client relations

Caregiver scheduling

Care coordination

Client-family relations

On-call support

Education

Previous experience

Job description

Pay range: $43,680 – $54,080 per year, based on experience and qualifications Schedule: Full-time, on-site, Monday–Friday, 8:00 AM.– 4:00 PM. Location: Howard County, Maryland (Ellicott City)

VETERANS AND MILITARY SPOUSES ARE STRONGLY ENCOURAGED TO APPLY.

Griswold Home Care for Howard County is a Service-Disabled Veteran-Owned Business and proudly serves our community.

About the Role

We're growing fast, and we need a Care Coordinator who builds care teams, not just fills shifts. Griswold Home Care is hiring a full-time Care Coordinator to manage client intake, caregiver scheduling, and client and family relations for our growing home care agency serving older adults. As our Care Coordinator, you'll be the vital link between our clients and caregivers, ensuring great matches and exceptional care experiences.

Key Responsibilities

• Client & Family Relations: Build meaningful relationships with clients and families, understand their unique needs, and match them with the right caregivers.
• Caregiver Support: Develop strong relationships with our caregiver team and match them with assignments that fit their skills, supporting retention.
• Ongoing Care Management: Conduct weekly check-ins by phone, text, email, and in-person visits to ensure client satisfaction.
• New Client Onboarding: Create welcoming, thorough experiences for new clients joining the Griswold family.
• Digital Lead Management: Follow up on digital leads using our proven "8-touch" process.
• Administrative Support: Maintain compliant client files as directed by the Maryland Department of Health.
• On-Call Support: Provide after-hours support to clients and caregivers on an occasional basis.
• Emergency Client Coverage: Provide direct, hands‑on care to clients on occasion to cover caregiver call‑outs when no replacement is available.
• Caregiver Matching: Match caregivers to clients based on care needs, skills, availability, location, and personality. Work closely with our recruiting and retention team to communicate coverage gaps and client needs, so we hire and keep the right caregivers.
• Shift Coverage: Fill call‑outs and open shifts quickly, including urgent same‑day coverage.
• Coverage Balance: Balance coverage and caregiver hours, and keep overtime in check to keep care on track and expenses low, while providing the most consistent coverage possible for clients and caregivers alike.
• Caregiver Orientation: Participate in caregiver orientation and ensure every new caregiver leaves with a shift in hand.
• Registered Nurse Scheduling: Assist the agency RN with scheduling Maryland‑required initial RN assessments and quarterly assessments, and brief the care plan quarterly to each client and their family.

The Honest Details

This is fast‑paced, people‑centered work. Schedules change quickly, and some coverage needs are urgent. You'll work on-site Monday through Friday, 8:00 AM to 4:00 PM, with occasional on‑call coverage.

Reports To

This position reports to the Agency Director of Howard County and works with other Griswold agencies in our region to share and adopt best practices.

What We're Looking For

Experience & Education

• Previous experience