On-Site Cannabis Customer Care Specialist I

Verano; Apollo Beach (FL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Verano Holdings Corp. in Apollo Beach, FL is seeking a Customer Care Specialist I to support customers and patients across multiple markets, resolving inquiries promptly and maximizing sales opportunities.

You will document interactions in POS/CRM, stay current on cannabis products and compliance, and collaborate with dispensary staff to ensure a seamless customer experience. The role requires strong communication, a customer-focused mindset, and the ability to multitask under pressure.

Qualifications

• 1+ year in customer service in hospitality, retail, or call center.
• Proven ability to handle customer interactions in fast-paced, sales-driven environments.
• Cannabis industry knowledge or compliance familiarity preferred.
• Excellent verbal and written communication, with persuasive skills.
• Strong sales acumen to identify cross-selling opportunities.
• Customer-focused service with high satisfaction outcomes.
• Solid understanding of HIPAA and cannabis regulations.
• Ability to collaborate with dispensary teams and internal stakeholders.
• Strong multitasking and detail-oriented approach.
• Demonstrates adaptability and emotional intelligence.

Responsibilities

• Provide customer support and manage relationships across three markets.
• Stay updated on updates, promotions, and product knowledge via daily emails.
• Address inquiries via phone or email, resolving issues while maximizing sales.
• Utilize cannabis product understanding to deliver best-in-class service.
• Collaborate with dispensary staff to resolve concerns effectively.
• Document interactions in POS/CRM/Microsoft 365 for continuity.
• Ensure accurate daily sales data submission and reporting.
• Engage in team activities to boost performance.
• Maintain compliance with HIPAA and state cannabis regulations.
• Keep knowledge current on policies and promotions.

Skills

Customer service

Sales experience

Cannabis knowledge

Communication skills

Upselling

Customer focus

HIPAA compliance

Team collaboration

Multitasking

Adaptability

Detail orientation

Emotional intelligence

Job description

Verano Holdings Corp. in Apollo Beach, FL is seeking a Customer Care Specialist I to support customers and patients across multiple markets, resolving inquiries promptly and maximizing sales opportunities.

You will document interactions in POS/CRM, stay current on cannabis products and compliance, and collaborate with dispensary staff to ensure a seamless customer experience. The role requires strong communication, a customer-focused mindset, and the ability to multitask under pressure.