Cannabis Customer Experience Specialist — Multimarket

Savvyherb; Apollo Beach, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Savvyherb in Florida is seeking a Customer Care Specialist I to join our call center. You will provide frontline support, resolve inquiries, and guide customers across markets with cannabis product knowledge and compliance.

Key duties include maintaining accurate records, collaborating with dispensary teams, ensuring HIPAA/state regulatory compliance, and delivering high-quality, sales-driven service in a fast-paced environment.

Qualifications

• At least one year of customer service experience in hospitality, retail, or call center.
• Excellent communication; strong sales acumen.
• Industry familiarity with cannabis or compliance preferred.
• Ability to document interactions accurately.
• Flexible availability preferred.

Responsibilities

• Provide customer support across multiple markets via phone or email.
• Maintain accurate records in POS/CRM.
• Ensure HIPAA and state cannabis compliance.
• Promote best-in-class customer experiences and sales opportunities.
• Collaborate with dispensary teams and support team leadership.
• Meet reporting and team performance goals.

Skills

Customer service

Sales skills

Communication

Cannabis knowledge

HIPAA compliance

Tools

POS systems

CRM

Microsoft 365

Job description

Savvyherb in Florida is seeking a Customer Care Specialist I to join our call center. You will provide frontline support, resolve inquiries, and guide customers across markets with cannabis product knowledge and compliance.

Key duties include maintaining accurate records, collaborating with dispensary teams, ensuring HIPAA/state regulatory compliance, and delivering high-quality, sales-driven service in a fast-paced environment.