On-Site Call Center Team Lead: Coaching & Ops

GT Independence, LLC; Southington (CT); On-site; USD 60,000 - 65,000; Full time

Job summary

GT Independence, LLC is seeking a Call Center Supervisor (Team Lead) for the Southington, CT office to guide a team of agents, ensuring calls are answered promptly and knowledgeably while maintaining a high standard of customer service. You will coach, train, and evaluate staff, manage workflows, and drive process improvements.

This on-site, full-time leadership role offers growth opportunities within a national FMS provider and a collaborative, customer-focused work environment.

Qualifications

• 2+ years of related experience in a call center or supervisory role.
• High School Diploma or GED required; Associate degree preferred.
• Competent with Microsoft Office and Internet usage.

Responsibilities

• Provide daily direction to agents to ensure timely, knowledgeable call handling.
• Continuously evaluate processes and suggest improvements for efficiency and service quality.
• Manage, coach, and develop staff; provide performance feedback and training.
• Ensure adequate staffing, training, and resources for team success.
• Lead projects focusing on area/process improvements and team performance.

Skills

2+ years experience

Education

High School Diploma or GED

Associate degree in General Business

Tools

Microsoft Office

Job description

GT Independence, LLC is seeking a Call Center Supervisor (Team Lead) for the Southington, CT office to guide a team of agents, ensuring calls are answered promptly and knowledgeably while maintaining a high standard of customer service. You will coach, train, and evaluate staff, manage workflows, and drive process improvements.

This on-site, full-time leadership role offers growth opportunities within a national FMS provider and a collaborative, customer-focused work environment.