Growth-Focused Operations & Programs Manager

GT Independence, LLC; Southington (CT); On-site; USD 64,000 - 86,000; Full time

Job summary

GT Independence, LLC is seeking a Contact Center Manager for our Southington, CT location. The role oversees operations, payroll timeliness, and stakeholder satisfaction in a dynamic, mission-driven environment.

The ideal candidate has at least two years in Business Operations with strong people management, communication, and project leadership skills. On-site role with competitive compensation and benefits.

Qualifications

• At least two years of paid, professional experience in Business Operations
• Three years of progressively responsible people management experience
• Extensive experience in leading complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to meet deadlines
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Proficiency in Microsoft Office Suite
• Significant experience working across software applications

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads continuous improvement efforts
• Assigns and monitors staff caseloads and accounts distribution
• Ensures timeliness in payroll schedule requirements
• Evaluates program effectiveness through prepared reports and presents to leadership
• Monitors and measures compliance standards
• Collaborates with staff across business units to develop, maintain, and update policies, procedures, and training materials
• Develops staff through internal and external resources and on-the-job training
• Builds and maintains relationships with State agencies as a key liaison
• Communicates goals, expectations, and results with internal and external stakeholders
• Other tasks as may be reasonably associated with the Program Manager (Business & Operations)

Skills

Communication

People management

Organization

Problem solving

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration/Management

Tools

Microsoft Office Suite

Software applications literacy

Job description

GT Independence, LLC is seeking a Contact Center Manager for our Southington, CT location. The role oversees operations, payroll timeliness, and stakeholder satisfaction in a dynamic, mission-driven environment.

The ideal candidate has at least two years in Business Operations with strong people management, communication, and project leadership skills. On-site role with competitive compensation and benefits.