Call Center Team Lead - On-Site Southington

GT Independence, LLC; Southington (CT); On-site; USD 60,000 - 65,000; Full time

Job summary

GT Independence is a family-founded, national Financial Management Services (FMS) provider that supports individuals in self-direction programs, helping manage long-term care and support services at home and in community settings. The Operations Team Leader will manage a team to deliver quality service, coach staff, and handle daily operations.

The role is based in Southington, CT, full-time and on-site. Candidates should have at least 2 years of related experience, a high school diploma or GED,

Qualifications

• 2+ years of related experience
• Proficient with Microsoft Office and the Internet
• On-site role in Southington, CT

Responsibilities

• Directs daily calls to be answered timely and knowledgeably
• Evaluates processes and suggests improvements for efficiency and service
• Manages employees to ensure efficient work
• Provides regular performance feedback and coaching
• Ensures training and resources are available
• Maintains a high-quality work environment
• Supports staffing, training, scheduling, and recognition programs
• Leads special projects for area/process improvement
• Uses judgment in upward communication about concerns

Skills

Team leadership

Communication

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Microsoft Office

Job description

GT Independence is a family-founded, national Financial Management Services (FMS) provider that supports individuals in self-direction programs, helping manage long-term care and support services at home and in community settings. The Operations Team Leader will manage a team to deliver quality service, coach staff, and handle daily operations.

The role is based in Southington, CT, full-time and on-site. Candidates should have at least 2 years of related experience, a high school diploma or GED,