Operations Program Manager

GT Independence, LLC; Southington (CT); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages & benefits

Professional growth opportunities

Job summary

GT Independence, LLC is seeking a Contact Center Manager in Southington, CT to lead our operations team, ensure payroll timeliness, and drive stakeholder satisfaction through effective program management. You will develop KPIs, supervise staff, collaborate across units, and participate in business development for new contracts, while fostering a supportive, growth‑oriented culture.

The ideal candidate has a Bachelor's degree, 3+ years of people leadership, and strong communication and

Qualifications

• Bachelor’s degree required; business management or related field preferred.
• Two years of paid, professional experience in Business Operations.
• At least three years of progressively responsible people management experience.
• Excellent written and oral communication skills.
• Ability to build positive relationships and communicate with diverse backgrounds.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions.
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement.
• Participates in business development for recently acquired contracts.
• Participates in quality improvement projects and leads continuous improvement efforts.
• Assigns and monitors staff caseloads and accounts distribution.
• Ensures timely payroll schedule compliance and reporting.
• Evaluates program effectiveness through reports and presents to leadership.
• Monitors and measures compliance with standards.
• Collaborates across staff and units to update policies and training.
• Develops staff through internal and external resources and on-the-job training.
• Builds and maintains relationships with State agencies as a liaison.
• Communicates goals, expectations, and results with stakeholders.

Skills

Communication

People management

Team leadership

Project management

Organizational skills

Education

Bachelor's degree in business administration or management

Tools

Microsoft Office Suite

CRM software

Job description

GT Independence, LLC is seeking a Contact Center Manager in Southington, CT to lead our operations team, ensure payroll timeliness, and drive stakeholder satisfaction through effective program management. You will develop KPIs, supervise staff, collaborate across units, and participate in business development for new contracts, while fostering a supportive, growth‑oriented culture.

The ideal candidate has a Bachelor's degree, 3+ years of people leadership, and strong communication and