Self-Directed Care Call Center Specialist (On-site)

GT Independence, LLC; Southington (CT); Vor Ort; USD 25.000 - 27.000; Vollzeit

Zusammenfassung

GT Independence, LLC is seeking a friendly and detail‑oriented Call Center Representative in Southington, CT. You will handle inbound and outbound calls, verify data, and process documents for individuals using self-direction programs.

This on‑site role requires strong organizational skills and a commitment to accurate payroll and time tracking. You will work with the operations team to ensure compliance, timely document handling, and effective communication with stakeholders across the

Qualifikationen

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Aufgaben

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Kenntnisse

Phone support

Data entry

Customer service

Ausbildung

High School Diploma or GED

Associate degree preferred

Tools

DocuSign

Jobbeschreibung

GT Independence, LLC is seeking a friendly and detail‑oriented Call Center Representative in Southington, CT. You will handle inbound and outbound calls, verify data, and process documents for individuals using self-direction programs.

This on‑site role requires strong organizational skills and a commitment to accurate payroll and time tracking. You will work with the operations team to ensure compliance, timely document handling, and effective communication with stakeholders across the