On-Site Branch Leader | Banking & Service Excellence

First Capital Bank; South Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

First Capital Bank seeks an Assistant Branch Manager in Summerville, SC. This on-site, full-time role supports daily branch operations, supervises staff, and ensures excellent customer service while maintaining compliance with bank policies and regulatory requirements.

Responsibilities include managing teller activities, addressing customer inquiries, coaching team members, and contributing to local community and business development efforts.

Qualifications

• Experience in retail banking or financial services, including customer service, sales, or branch operations.
• Strong leadership, supervision, coaching, and performance management skills.
• Ability to interpret and apply banking policies, procedures, and regulatory requirements.
• Excellent communication, interpersonal, and problem-solving abilities when working with customers and colleagues.

Responsibilities

• Support the Branch Manager in overseeing daily branch operations.
• Supervise staff and ensure excellent customer service.
• Ensure compliance with bank policies and regulatory requirements.
• Assist with teller and platform activities and resolve customer inquiries.
• Contribute to sales and service goals through coaching and training.
• Support community and business development efforts in the local market.

Skills

Team leadership

Staff supervision

Coaching

Performance management

Customer service

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Banking software

Office applications

Job description

First Capital Bank seeks an Assistant Branch Manager in Summerville, SC. This on-site, full-time role supports daily branch operations, supervises staff, and ensures excellent customer service while maintaining compliance with bank policies and regulatory requirements.

Responsibilities include managing teller activities, addressing customer inquiries, coaching team members, and contributing to local community and business development efforts.