Assistant Branch Manager

First Capital Bank; South Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

First Capital Bank seeks an Assistant Branch Manager in Summerville, SC. This on-site, full-time role supports daily branch operations, supervises staff, and ensures excellent customer service while maintaining compliance with bank policies and regulatory requirements.

Responsibilities include managing teller activities, addressing customer inquiries, coaching team members, and contributing to local community and business development efforts.

Qualifications

• Experience in retail banking or financial services, including customer service, sales, or branch operations.
• Strong leadership, supervision, coaching, and performance management skills.
• Ability to interpret and apply banking policies, procedures, and regulatory requirements.
• Excellent communication, interpersonal, and problem-solving abilities when working with customers and colleagues.

Responsibilities

• Support the Branch Manager in overseeing daily branch operations.
• Supervise staff and ensure excellent customer service.
• Ensure compliance with bank policies and regulatory requirements.
• Assist with teller and platform activities and resolve customer inquiries.
• Contribute to sales and service goals through coaching and training.
• Support community and business development efforts in the local market.

Skills

Team leadership

Staff supervision

Coaching

Performance management

Customer service

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Banking software

Office applications

Job description

Company Description First Capital Bank is a community-focused financial institution committed to delivering profitable, competitive, and responsive banking services. The bank strives to exceed the expectations of customers by offering personalized solutions and attentive service. First Capital Bank also aims to create value for stockholders through sound financial management and sustainable growth. The organization is dedicated to supporting employees with a professional, collaborative work environment that encourages development and long-term careers.
Role Description The Assistant Branch Manager is a full-time, on-site role based in Summerville, SC. This role supports the Branch Manager in overseeing daily branch operations, including supervising staff, ensuring excellent customer service, and maintaining compliance with bank policies and regulatory requirements. The Assistant Branch Manager helps manage teller and platform activities, resolves customer inquiries and issues, and supports the achievement of sales and service goals. This position also assists with training and coaching team members, monitoring cash controls, and contributing to community and business development efforts in the local market.
Qualifications

• Experience in retail banking or financial services, including customer service, sales, or branch operations.
• Skills in team leadership, staff supervision, coaching, and performance management.
• Ability to interpret and apply banking policies, procedures, and regulatory requirements.
• Strong communication, interpersonal, and problem-solving skills for working with customers and colleagues.
• Comfort with basic financial analysis, cash handling, and transaction review.
• Proficiency with banking software, office applications, and general computer skills.
• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field is preferred.
• Prior experience in a supervisory or lead role within a branch or customer-focused environment is highly beneficial.