Customer Care & Branch Operations Specialist

1ST SUMMIT BANK; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

1ST SUMMIT BANK seeks a Branch Supervisor in South Carolina to lead daily branch operations, strengthen customer relationships, and ensure an excellent service experience for clients. The role emphasizes coaching staff, coordinating daily priorities, and maintaining compliance and security across all transactions.

Candidates should have 1–3 years of retail banking experience, a high school diploma (associate or bachelor’s preferred), and strong communication and organizational skills to drive

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Strong problem-solving and decision-making abilities.
• Results-oriented with focus on relationship-based sales and service.
• Ability to coach and motivate team members.

Responsibilities

• Build and strengthen relationships with customers by identifying financial needs and providing solutions.
• Respond promptly to customer requests and resolve routine issues to maintain a positive experience.
• Assist in coordinating daily branch operations and staffing to meet customer needs.
• Open/close branch following policies and ensure security and accuracy of transactions.
• Lead team meetings and reinforce goals, accountability, and continuous improvement.

Skills

Communication

Organizational skills

Problem solving

Sales & service

Coaching

Account knowledge

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

1ST SUMMIT BANK seeks a Branch Supervisor in South Carolina to lead daily branch operations, strengthen customer relationships, and ensure an excellent service experience for clients. The role emphasizes coaching staff, coordinating daily priorities, and maintaining compliance and security across all transactions.

Candidates should have 1–3 years of retail banking experience, a high school diploma (associate or bachelor’s preferred), and strong communication and organizational skills to drive