On-Site Box Office Supervisor - Live Event Experiences

Miami Dolphins and Hard Rock Stadium; Miami Gardens (FL); In loco; USD 21.000 - 34.000; Part-time

Descrizione del lavoro

Miami Dolphins and Hard Rock Stadium are seeking a Box Office Supervisor to lead event-day operations at Hard Rock Stadium in Miami Gardens, FL. You will manage will call, ticket resolution, and sales while guiding staff and ensuring a great guest experience.

Ideal candidates have 2+ years in box office supervision, experience with Ticketmaster TM1/Archtics, and a strong service mindset. English fluency is required; Spanish is a plus.

Competenze

• Minimum high school diploma; college degree preferred.
• At least 2 years of Box Office Supervisor experience in live events or sports.
• Experience with Ticketmaster platforms TM1 and Archtics.
• Strong service orientation and interpersonal skills.
• Willingness to work 80% of all Hard Rock Stadium events, including evenings, weekends and holidays.
• Fluent in English; SpanishBeneficial.

Mansioni

• Oversee event day operation of the Box Office, including will call, ticket resolution, and sales.
• Provide supervision and guidance to Event Staff and new team members.
• Communicate effectively with the Ticket Operations team and other Supervisors.
• Maintain a positive team environment and uphold staff performance.
• Deliver world-class guest experience through Care, Know, Connect with guests.
• Handle face-to-face inquiries, troubleshoot issues, and provide timely customer service.

Conoscenze

Box Office supervision

Ticketmaster TM1

Customer service

Communication skills

Bilingual English/Spanish

Formazione

High school diploma

College degree preferred

Strumenti

Ticketmaster TM1

Archtics

Descrizione del lavoro

Miami Dolphins and Hard Rock Stadium are seeking a Box Office Supervisor to lead event-day operations at Hard Rock Stadium in Miami Gardens, FL. You will manage will call, ticket resolution, and sales while guiding staff and ensuring a great guest experience.

Ideal candidates have 2+ years in box office supervision, experience with Ticketmaster TM1/Archtics, and a strong service mindset. English fluency is required; Spanish is a plus.