Guest Experience Representative (Part-Time)

Miami Dolphins and Hard Rock Stadium; Miami Gardens (FL); On-site; USD 17,047 - 24,280; Part time

Job summary

A leading sports and events organization in Miami Gardens is seeking a part-time Guest Experience Representative. This role is dedicated to providing a world-class experience for guests at various events. Ideal candidates will have strong customer service skills, a positive attitude, and the ability to work flexible hours, including nights and weekends. Responsibilities include greeting guests, assisting with inquiries, and ensuring proper seating. The position offers a pay rate of $15 per hour, and candidates should be fluent in English, with Spanish as a plus.

Qualifications

• Availability to work 80% of events including nights, weekends, and holidays.
• Attention to detail and ability to adapt to changing situations.
• Must have the ability to anticipate needs and act accordingly.

Responsibilities

• Provide a world-class experience for guests at various events.
• Assist guests with inquiries and ensure proper seating.
• Resolve guest challenges and maintain knowledge of operations.

Skills

Customer service experience

Strong verbal and interpersonal skills

Positive attitude

Fluent in English

Ability to work nights and weekends

Job description

Guest Experience Representative (Part-Time)

Summary

The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world‑class experience for Miami Dolphins games, University of Miami Games, the Miami Open(Global Hard Rock Stadium, Friday events, such as the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer and other world class events.

Location

This is a part‑time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.

Responsibilities

• Provide a world‑class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
• -westay proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
• Exhibit a fun and friendly guest service‑oriented attitude and professional appearance at all times.
• Assisting,- with access control, ensuring all guests are in their proper locations when seated.
• Ass 春ür ownership in resolving guest challenges around the stadium (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
• Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
• Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
• This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium.

Qualifications

• Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
• Customer service experience (entry level or supervisory) preferred but not required.
• Must have a positive attitude and ability to deliver world‑class service with a smile and outstanding communication skills.
• Requires attention to detail and the ability to adapt to changing and difficult situations.
• Must have the ability to anticipate needs, assess situations and act accordingly.
• Fluent in English, Spanish beneficial.

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug‑Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees andVersions for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.