On-Site BMC Remedy ITSM Engineer — Secret Clearance

RMC - Resource Management Concepts Inc.; San Diego (CA); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

401K package

Health insurance

Paid time off

Holidays: 11 federal holidays

Tuition assistance

Job summary

Resource Management Concepts Inc. (RMC) seeks a BMC Remedy ITSM Systems Engineer to configure, secure, and maintain an enterprise ITSM platform supporting government operations.

The role covers AR System, Smart IT, Digital Workplace, Atrium CMDB, and reporting to ensure reliability, performance, and security compliance. You will administer AR System 9.1, lead upgrades, and automate tasks with Python or PowerShell while interfacing with RMF/ATO requirements.

Qualifications

• Requires high school diploma or GED.
• Five+ years of enterprise systems engineering or admin experience.
• Three+ years administering BMC Remedy AR System 9.1.
• Experience with AR workflows, mid tier administration, and upgrades or migrations.
• Strong CMDB modeling, reconciliation, and discovery integration experience.
• Python and/or PowerShell scripting experience.
• Working knowledge of Oracle/SQL Server, Windows/Linux, and Tomcat/Apache.
• Understanding of ITIL, SLAs, and service catalogs.
• Active Secret security clearance is required to apply.
• IAT Level II certification with IA and OE requirements for CSWF compliance.
• On-site support availability and travel (OCONUS).
• Ability to work 100% on-site at NIWC Pacific Old Town Campus in San Diego, CA.

Responsibilities

• Administer and customize BMC Remedy AR System 9.1 and ITSM modules.
• Lead upgrades, patches, migrations, and platform improvements.
• Maintain Smart IT, Digital Workplace, and CMDB data quality.
• Develop workflows and integrations using REST/SOAP APIs and AR System tools.
• Automate tasks and deployments using Python and/or PowerShell.
• Support RMF/ATO requirements, system hardening, and vulnerability remediation.
• Monitor performance, troubleshoot complex issues, and provide Tier 3 support.
• Maintain technical documentation, recovery procedures, and training materials.
• Collaborate with government stakeholders and technical teams to support ITIL-aligned services.

Skills

Python scripting

PowerShell scripting

REST/SOAP API integration

BMC Remedy AR System

ITIL familiarity

Security clearance

Education

High school diploma or GED

Tools

BMC Remedy AR System 9.1

Oracle/SQL Server

Windows/Linux

Tomcat/Apache

Job description

Resource Management Concepts Inc. (RMC) seeks a BMC Remedy ITSM Systems Engineer to configure, secure, and maintain an enterprise ITSM platform supporting government operations.

The role covers AR System, Smart IT, Digital Workplace, Atrium CMDB, and reporting to ensure reliability, performance, and security compliance. You will administer AR System 9.1, lead upgrades, and automate tasks with Python or PowerShell while interfacing with RMF/ATO requirements.