BMC Remedy ITSM Engineer - Enterprise ITSM & Integrations

Eddy; San Diego (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Full medical/dental/vision coverage

401K contribution

Paid vacation

HUBZone stipend

Relocation or signing bonus

Job summary

Boarhog LLC seeks an experienced BMC Remedy ITSM Systems Engineer to design, build, harden, and operate the enterprise ITSM platform for Navy ESS. You will own AR System and integrations, ensure security, performance, and service reliability while driving upgrades and automation.

The role requires 5+ years in enterprise systems engineering, 3+ years with AR System 9.1, and active security clearances. On-site support 2 days/week with potential travel.

Qualifications

• 5+ years in systems engineering or platform administration for enterprise applications.
• 3+ years with BMC Remedy AR System 9.1 administration, configuration, and customization.
• Experience with AR System workflow (forms, fields, filters, escalations, active links) and mid tier administration.

Responsibilities

• Administer, configure, and customize BMC Remedy AR System 9.1 and related modules (Incident, Problem, Change, Request, Knowledge, Asset).
• Lead upgrades, patches, and schema changes with minimal downtime.
• Build and maintain integrations via REST/SOAP APIs and AR filters/active links.

Skills

Python scripting

PowerShell scripting

ITIL processes

Security/compliance RMF/ATO

On-site collaboration

Education

Bachelor’s degree in Computer Science or related field

High school diploma or GED

Tools

BMC Remedy AR System

Smart IT

Digital Workplace

Atrium CMDB

Oracle/SQL Server

Tomcat/Apache

REST/SOAP APIs

Job description

Boarhog LLC seeks an experienced BMC Remedy ITSM Systems Engineer to design, build, harden, and operate the enterprise ITSM platform for Navy ESS. You will own AR System and integrations, ensure security, performance, and service reliability while driving upgrades and automation.

The role requires 5+ years in enterprise systems engineering, 3+ years with AR System 9.1, and active security clearances. On-site support 2 days/week with potential travel.