Senior BMC Remedy ITSM Engineer – Enterprise Platform
Boarhog LLC
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Job summary
Boarhog LLC is seeking an immediately available BMC Remedy ITSM Systems Engineer to own the AR System stack, integrate Smart IT and CMDB, and ensure security, performance, and availability for Navy Enterprise Networks. You will drive upgrades, automation, and policy-compliant operations on site in San Diego, supporting DoD stakeholders.
The role requires extensive AR System expertise, ITIL-informed processes, and active security clearance with IAT Level II certification, plus readiness for
Qualifications
- 5+ years in systems engineering or platform administration for enterprise applications.
- 3+ years hands-on with BMC Remedy AR System 9.1 administration, configuration, and customization.
- Experience with AR System workflow (forms, fields, filters, escalations, active links) and mid tier administration.
- Demonstrated upgrades/migrations across major versions (on-prem AR System).
- Strong CMDB modeling and reconciliation experience; integration with discovery tools.
- Scripting for automation (Python and/or PowerShell).
- Working knowledge of databases (Oracle/SQL Server), Windows/Linux, and web/app servers (Tomcat/Apache).
- Understanding of ITIL processes; ability to implement SLAs and service catalog items.
- High school diploma or GED.
- Active Secret-level security clearance (or higher).
- IAT Level II certification: Requires both an IA Certification (e.g., Security+ CE, or higher) *AND* an Operating Environment (OE) Certification (e.g., Windows OS certification, Relevant BMC/Remedy Certifcation, etc.) for CSWF compliance.
- Ability to support on site delivery and collaborate with government stakeholders minimum 2 day per week, with potential expansion as directed by the client.
- Ability to perform OCONUS Travel (typically 1-3 weeks trip duration, up to approx. 3 times a year, planned 3+months in advance).
Responsibilities
- Administer, configure, and customize BMC Remedy AR System 9.1 and related modules (Incident, Problem, Change, Request, Knowledge, Asset)
- Lead upgrades, patches, and schema changes with minimal downtime
- Maintain and optimize Smart IT, Digital Workplace, and CMDB (Atrium)
- Build and maintain integrations via REST/SOAP APIs, AR filters/active links, and job schedulers
- Automate routine tasks and deployments using Python and/or PowerShell
- Ensure system security, compliance, and vulnerability remediation per RMF/ATO requirements
- Provide Tier 3 support, mentor admins, and deliver training materials
- Document architecture, SOPs, and disaster recovery procedures
- Collaborate with Service Owners, SecOps, and Network/Cloud teams to align with ITIL practices
- Monitor system performance, capacity, and SLAs/OLAs
Skills
Education
Tools
Job description
Boarhog LLC is seeking an immediately available BMC Remedy ITSM Systems Engineer to own the AR System stack, integrate Smart IT and CMDB, and ensure security, performance, and availability for Navy Enterprise Networks. You will drive upgrades, automation, and policy-compliant operations on site in San Diego, supporting DoD stakeholders.
The role requires extensive AR System expertise, ITIL-informed processes, and active security clearance with IAT Level II certification, plus readiness for
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