On-site Bilingual CSR – Roofing & Scheduling (Palm Desert)

Vision Roof Services Inc.; Palm Desert (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Performance-based bonus

Career growth opportunities

Team-oriented environment

Job summary

Vision Roof Services is seeking a detail-oriented Customer Service Representative to join our Palm Desert team. This on-site role handles inquiries, schedules roof inspections, and coordinates appointments while delivering exceptional service to customers in English, with Spanish preferred.

Ideal candidates have 3–5 years in customer service, excellent communication, and ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 3–5 years of professional customer service experience.
• Fluency in spoken and written English; Spanish preferred.
• Experience with CRM platforms and scheduling tools is a plus.

Responsibilities

• Answer incoming calls, emails, and inquiries in a timely, professional manner.
• Communicate in English; Spanish preferred for customer interactions.
• Provide accurate information about services, appointments, and next steps.

Skills

Customer service

Bilingual English/Spanish

CRM experience

Scheduling

Communication

Tools

CRM systems

Scheduling systems

Office software

Job description

Vision Roof Services is seeking a detail-oriented Customer Service Representative to join our Palm Desert team. This on-site role handles inquiries, schedules roof inspections, and coordinates appointments while delivering exceptional service to customers in English, with Spanish preferred.

Ideal candidates have 3–5 years in customer service, excellent communication, and ability to manage multiple tasks in a fast-paced environment.