Remote Bilingual Appointment Setter - Roofing Sales

Istueta Roofing; Miami (FL); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO and paid holidays

Stable, long-term opportunity

Ongoing training and support

Job summary

Istueta Roofing, a Miami-based roofing company, is seeking an Appointment Setter to manage inbound/outbound calls, qualify leads, and schedule appointments for our sales team across South Florida. The role emphasizes accurate data entry and a professional, consistent customer experience.

Ideal candidates bring at least 1 year in call center or customer support, strong English and Spanish skills, and proficiency with CRM tools.

Qualifications

• Minimum 1 year in a call center or customer support role scheduling appointments for sales.
• Strong English and Spanish communication skills.
• Excellent organizational and multitasking abilities.
• Experience with CRM systems and call center tools is a plus.

Responsibilities

• Schedule and confirm appointments for sales representatives.
• Answer inbound calls and provide professional customer support.
• Conduct outbound calls to follow up on leads and inquiries.
• Accurately input and manage customer data in CRM systems.
• Follow scripts and processes while maintaining a natural, professional tone.
• Maintain productivity and performance standards.

Skills

Call center experience

Bilingual English/Spanish

Tools

CRM software

Job description

Istueta Roofing is seeking a dependable and detail-oriented Appointment Setter to support our growing operations. This role is critical in managing customer communication, scheduling appointments, and ensuring a smooth experience for homeowners across South Florida.

We are looking for professionals who can represent our brand with professionalism, accuracy, and consistency in a remote environment.

What We Offer

Compensation

• Competitive hourly rate based on experience ( $20-$24 per hour ), plus performance-based incentives ( $200-$400 per month )
• PTO and paid holidays
• Stable, long-term opportunity
• Full-time, on-site position
• Ongoing training and support

Professional Growth

• Opportunity for advancement into senior support or team lead roles
• Long-term position with a well-established Miami-based company

Position Overview

The Appointment Setter is responsible for handling inbound and outbound calls, qualifying leads, scheduling appointments for our sales team , and maintaining accurate customer records. This role requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities

• Schedule and confirm appointments for sales representatives
• Answer inbound calls and provide professional customer support
• Conduct outbound calls to follow up on leads and inquiries
• Accurately input and manage customer data in CRM systems
• Follow scripts and processes while maintaining a natural, professional tone
• Maintain productivity and performance standards

Qualifications

• 1+ year of call center or customer support experience scheduling appointments for sales teams is required
• Strong English and Spanish communication skills
• Strong organizational and multitasking abilities
• Experience with CRM systems and call center tools is a plus

At Istueta Roofing, every interaction matters. This team plays a vital role in delivering consistent, high-quality customer experience.

If you are looking for a stable full-time opportunity with a growing company, we encourage you to apply.

Istueta Roofing is an equal opportunity employer. All qualified applicants will be considered in accordance with applicable laws and regulations.