On-Site Benefits & Eligibility Interviewer

Arizona State Government; Tuba City (AZ); On-site; USD 211,573,000 - 301,332,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Paid Parental Leave

ASRS retirement plan

Job summary

Arizona Department of Economic Security (DES) seeks a Benefits and Eligibility Specialist (Eligibility Interviewer) for a on-site role in Tuba City, AZ. You will determine eligibility for Nutrition, Medical, and Cash Assistance, engaging with clients in person or by phone in a fast-paced setting.

The role requires strong customer service, communication, and data entry skills, with paid classroom training and on-the-job development. Applicants on Navajo Reservation will be prioritized.

Qualifications

• Experience delivering customer service in-person or by phone.
• Proficient written and verbal communication skills.
• Able to navigate multiple computer systems and screens while interacting with clients.

Responsibilities

• Assist clients in-person and by telephone in a fast-paced environment.
• Participate in paid classroom training with on-the-job training.
• Gather information to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data and manage applications during the interview process.
• Adhere to agency standards and performance metrics.
• Support diverse applicants with clarity and sensitivity.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Arizona Department of Economic Security (DES) seeks a Benefits and Eligibility Specialist (Eligibility Interviewer) for a on-site role in Tuba City, AZ. You will determine eligibility for Nutrition, Medical, and Cash Assistance, engaging with clients in person or by phone in a fast-paced setting.

The role requires strong customer service, communication, and data entry skills, with paid classroom training and on-the-job development. Applicants on Navajo Reservation will be prioritized.