On-Site Banking Support Specialist - First-Call Responder

Journey Bank; Bloomsburg (Columbia County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) matching

Stock purchase program

Paid holidays

Generous paid time off

Job summary

Journey Bank is seeking a full-time Customer Support Representative to work on-site at the Operations Center in Bloomsburg, PA. The role involves assisting customers with deposits, loans, online banking, and related services, aiming for first-call resolution while maintaining professionalism.

The candidate should have a high school diploma, about one year in a customer service role, and strong communication and problem-solving skills.

Qualifications

• High school diploma or equivalent required.
• One year experience in bank teller, customer service, or call center preferred.
• Excellent verbal communication skills with strong grammar and vocabulary.
• Ability to compose well-written emails.
• Ability to identify problems, causes, and solutions; maintain composure under pressure.

Responsibilities

• Provide customer support and telephone support to Bank staff and customers.
• Develop knowledge of bank products, services, and policies.
• Promote products and participate in customer satisfaction initiatives.
• Escalate complex issues to the appropriate department as needed.

Skills

Verbal communication

Active listening

Email writing

Problem solving

Conflict resolution

PC proficiency

Education

High school diploma

Tools

Bank software applications

Job description

Journey Bank is seeking a full-time Customer Support Representative to work on-site at the Operations Center in Bloomsburg, PA. The role involves assisting customers with deposits, loans, online banking, and related services, aiming for first-call resolution while maintaining professionalism.

The candidate should have a high school diploma, about one year in a customer service role, and strong communication and problem-solving skills.