Onsite Banking Support Specialist

Journey Bank; Espy (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Stock purchase program

Paid holidays

Generous paid time off

Job summary

Journey Bank, a community bank, is seeking a full-time Customer Support Representative to work on-site at our Operations Center in Bloomsburg, PA. You will assist customers with deposits, loans, online and mobile banking, and other services, aiming for first-call resolution.

Strong communication, listening, and email-writing skills are essential, along with proficiency in bank software. We offer a benefits package including medical, dental, vision, 401(k) matching, stock purchase program, paid

Qualifications

• High school diploma or equivalent required.
• At least 1 year in bank teller, customer service, or call center role.
• Excellent verbal communication with strong grammar and vocabulary.
• Ability to compose well-written emails and identify problems.

Responsibilities

• Provide customer support and aim for first-call resolution; escalate when needed.
• Develop knowledge of bank products, services, and policies.
• Handle after-hours inquiries and perform account research as requested.
• Adhere to internal policies and support risk management and compliance.

Skills

Verbal communication

Active listening

Email writing

Problem solving

PC proficiency

Education

High school diploma or equivalent

Tools

Bank software applications

Job description

Journey Bank, a community bank, is seeking a full-time Customer Support Representative to work on-site at our Operations Center in Bloomsburg, PA. You will assist customers with deposits, loans, online and mobile banking, and other services, aiming for first-call resolution.

Strong communication, listening, and email-writing skills are essential, along with proficiency in bank software. We offer a benefits package including medical, dental, vision, 401(k) matching, stock purchase program, paid