On-Site Banking Customer Service Specialist

Mechanics Bank; Seattle (WA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with match

Paid holidays

Paid time off

Employee discounts

Job summary

Mechanics Bank is seeking a Customer Service Representative to join our in-person team in Seattle. You will handle routine teller transactions, maintain accuracy, and assist customers with inquiries and referrals to other products and services.

The role emphasizes service quality, cash balancing, and branch-wide collaboration. This on-site position requires high attention to detail, the ability to work independently, and a commitment to regulatory compliance, with travel minimal and a focus on

Qualifications

• High School Degree or GED required.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
• 1 year in customer service and cash handling experience in a customer facing role required.

Responsibilities

• Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Delivers exemplary customer service both in person and over the phone, and provides information on rates, services, and fees.
• Maintains cash balancing processes and adheres to cash handling policies and security procedures.
• Gathers data and processes reports to ensure compliance with Bank policies and regulatory programs.

Job description

Mechanics Bank is seeking a Customer Service Representative to join our in-person team in Seattle. You will handle routine teller transactions, maintain accuracy, and assist customers with inquiries and referrals to other products and services.

The role emphasizes service quality, cash balancing, and branch-wide collaboration. This on-site position requires high attention to detail, the ability to work independently, and a commitment to regulatory compliance, with travel minimal and a focus on