Customer Service Representative - Downtown Seattle Branch

Mechanics Bank; Seattle (WA); On-site; USD 38,000 - 54,000; Full time

Job summary

Mechanics Bank is seeking a Customer Service Representative to join our team. This on-site role emphasizes in-person service, accurate banking transactions, and proactive customer engagements.

The position requires basic banking knowledge, cash handling experience, and strong interpersonal skills to provide excellent service and referrals for additional products and services.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in a banking environment with basic knowledge of deposit products and services preferred.
• 1 year in customer service and cash handling in a customer-facing role required.
• Excellent interpersonal skills and attention to detail.

Responsibilities

• Performs routine teller transactions including deposits, withdrawals, checks, payments, transfers, and night drop according to procedures and security guidelines.
• Provides exemplary customer service in person and over the phone, and informs customers about rates, services, and restrictions.
• Maintains cash balance and supports cash handling policies; balances at end of shift.
• Identifies customer needs and makes referrals for features and benefits of products and services.
• Assists at other branches as needed.
• Gathers data and assists with branch compliance tasks as requested.

Skills

Customer service

Cash handling

Attention to detail

Banking transactions

Education

High School Diploma or GED

Job description

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site.

Under general supervision, but in line with established policies and procedures, performs basic to moderately complex banking transactions. Delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations.

What you will do:

• Transaction Processing

  • Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
  • Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
  • Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
  • Assists at other branches as needed.

• Customer Services & Sales

  • Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.
  • Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.
  • Educates customers on banking technology, such as mobile and online banking.

• Cash Handling & Security

  • Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
  • Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
  • Assists in the opening and closing of the branch, following established security procedures.

• Administrative & Compliance Tasks

  • Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
  • As requested, assists with branch audit functions.
  • Completes required compliance by assigned due dates.
  • Travel: 0-10%.

Who you are:

• High School Degree or GED required. Additional experience may be considered in lieu of degree.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
• 1 year in customer service and cash handling experience in a customer facing role required.
• Excellent interpersonal skills, attention to detail, and customer service.