On-Site Banking Customer Service Specialist

Mechanics Bank; Seattle (WA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical, prescription, dental, and視ion

Employer paid EAP, Life Insurance, AD&

Health Savings Account with employer

401(k) and Roth 401(k) with company

11 paid holidays, paid sick days, up至

Free personal checking and savings

Job summary

Mechanics Bank in Seattle seeks a Customer Service Representative to join our on-site team. You will handle routine teller transactions, assist customers, and promote banking products, ensuring accuracy and compliance in every interaction.

This role emphasizes hands-on service, cash handling, and referrals for additional services. You will balance cash, support branch operations, and contribute to a friendly, professional customer experience.

Qualifications

• 1 year in banking environment preferred with basic knowledge of deposit products and services.
• 1 year in customer service and cash handling in a customer-facing role required.
• Excellent interpersonal skills and attention to detail.

Responsibilities

• Performs routine teller transactions and handles deposits, withdrawals, check cashing, payments, transfers, and mail/night drop items.
• Provides exemplary customer service in person and by phone, explains product features, rates, and fees, and makes referrals as appropriate.
• Maintains cash balance and adheres to cash handling policies; reviews transactions for red flags and ensures security procedures.
• Assists with branch duties and compliance tasks, and supports travel 0-10% as needed.

Skills

Transaction processing

Customer service

Cash handling

Sales referrals

Education

High School Degree or GED

Job description

Mechanics Bank in Seattle seeks a Customer Service Representative to join our on-site team. You will handle routine teller transactions, assist customers, and promote banking products, ensuring accuracy and compliance in every interaction.

This role emphasizes hands-on service, cash handling, and referrals for additional services. You will balance cash, support branch operations, and contribute to a friendly, professional customer experience.