On-Site B2B Customer Service Specialist

HMS Industries; Westlake (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

HMS Industries, based in Westlake, OH, is seeking a Customer Service Representative to handle inbound and outbound communications, process orders, track shipments, and update records. The role requires collaboration with sales, logistics, and engineering to resolve issues and improve service quality.

The successful candidate will contribute to maintaining strong customer relationships and HMS Industries’ reputation for reliability in industrial and B2B markets.

Qualifications

• Experience delivering clear, timely information via phone, email, and other channels.
• Ability to resolve inquiries and coordinate with internal teams to resolve issues.
• Background in customer-facing roles in industrial, manufacturing, or B2B environments.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and other channels.
• Process orders and track shipments accurately.
• Update customer records and coordinate with sales, logistics, and engineering teams.
• Document service interactions and follow established procedures for quality improvement.
• Proactively address customer concerns to maintain strong relationships.

Skills

Customer Service

Customer Support

Customer Satisfaction

Customer Experience

Industrial/B2B environments

Education

High school diploma or equivalent

Tools

CRM software

ERP systems

Job description

HMS Industries, based in Westlake, OH, is seeking a Customer Service Representative to handle inbound and outbound communications, process orders, track shipments, and update records. The role requires collaboration with sales, logistics, and engineering to resolve issues and improve service quality.

The successful candidate will contribute to maintaining strong customer relationships and HMS Industries’ reputation for reliability in industrial and B2B markets.