Onsite Customer Experience Specialist

LSI Industries Inc.; Blue Ash (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

LSI Industries Inc. is seeking a full-time Customer Service Representative for their Blue Ash, OH location. The role involves responding to customer inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.

Ideal candidates will possess strong customer service skills and experience in fast-paced environments. Responsibilities include coordinating with internal teams and documenting customer interactions to improve overall experience.

Qualifications

• Strong customer-focused skills and a commitment to customer satisfaction.
• Experience in enhancing customer experience in fast-paced environments.
• Excellent verbal and written communication skills.

Responsibilities

• Responding to customer inquiries via phone, email, and online platforms.
• Processing orders and tracking shipments.
• Documenting interactions in the CRM system.

Skills

Customer Service

Customer Support

Communication Skills

Organizational Skills

Education

High school diploma or equivalent

Tools

CRM systems

Order-entry systems

Job description

LSI Industries Inc. is seeking a full-time Customer Service Representative for their Blue Ash, OH location. The role involves responding to customer inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.

Ideal candidates will possess strong customer service skills and experience in fast-paced environments. Responsibilities include coordinating with internal teams and documenting customer interactions to improve overall experience.