On-Site Aviation IT Desk Support (Entry Level)

Aery Aviation, LLC; Newport News (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Aery Aviation, LLC in Newport News, Virginia, seeks a Desktop Support Associate to provide first-line technical support for aviation business systems and end-user technology. This entry-level role is 100% on-site across five locations, handling devices, connectivity, and common software issues with a focus on availability and security.

You will respond to helpdesk tickets, assist with onboarding, imaging, and access management, troubleshoot LAN/Wi-Fi/VPN basics, and support Microsoft 365.

Qualifications

• 0–2 years IT support experience (internships and school projects count).
• Strong customer service and communication skills.
• Basic troubleshooting for Windows and common business applications.
• Working knowledge of Active Directory and Microsoft 365; basic networking.

Responsibilities

• Respond to helpdesk tickets promptly and professionally.
• Troubleshoot laptops/desktops, peripherals, printers, and email/Office tools.
• Escalate complex issues to the IT Manager.
• Assist with onboarding/offboarding, device imaging, and software updates.
• Support remote access tools and basic authentication workflows.
• Document troubleshooting steps and outcomes in the ticketing system.

Skills

Customer service

Communication

Windows basics

Networking basics

Helpdesk workflows

Active Directory

Microsoft 365 basics

Tools

Intune

Jamf

Job description

Aery Aviation, LLC in Newport News, Virginia, seeks a Desktop Support Associate to provide first-line technical support for aviation business systems and end-user technology. This entry-level role is 100% on-site across five locations, handling devices, connectivity, and common software issues with a focus on availability and security.

You will respond to helpdesk tickets, assist with onboarding, imaging, and access management, troubleshoot LAN/Wi-Fi/VPN basics, and support Microsoft 365.