Aviation IT Support Specialist - Desktops, Phones & Helpdesk

Menzies Aviation; Grapevine (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Menzies Aviation in Grapevine, TX is seeking an IT Support Associate to design, implement, maintain and support user technology, including desktops, printers, phones, and copiers. You will serve as the first point of contact for staff needing technical help and coordinate with Level 1 and Level 2 support to resolve incidents.

You will provide on-site and phone support per SLAs, manage the support queue, oversee hardware and software assets, and communicate outstanding issues to the IT manager.

Qualifications

• High technology aptitude and a customer-service mindset.
• Excellent communication skills and fluent English.
• Experience with desktop support, printers and device management.
• Ability to read and follow ITIL-like processes and SLAs.
• Willingness to travel on operational requirements.
• Must pass pre-employment medical and drug test.

Responsibilities

• Design, Documentation, Research and development, testing, implementation, or modification of user technology based on user and system specification.
• Provide telephone and on-site user support in accordance with IT service level agreements.
• Manage Support queue for proper deployment of resources.
• Manage and maintain operational support activities, such as escalation procedures and service levels.
• IT hardware and software assets management.
• Communicates all IT Outstanding issues to the IT manager on daily basis.
• Perform other duties as assigned.

Skills

Tech aptitude

Customer service

English fluency

Communication

Teamwork

Education

High School or higher

Tools

OS administration

Applications administration

Backup technology

Networking

Job description

Menzies Aviation in Grapevine, TX is seeking an IT Support Associate to design, implement, maintain and support user technology, including desktops, printers, phones, and copiers. You will serve as the first point of contact for staff needing technical help and coordinate with Level 1 and Level 2 support to resolve incidents.

You will provide on-site and phone support per SLAs, manage the support queue, oversee hardware and software assets, and communicate outstanding issues to the IT manager.