On‑Site AV & VC Technician (Multi‑Room Events)

Yorktel; Bridgewater (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k

Flex 125 plans

Job summary

Yorktel is seeking an On‑Site Technician to resolve issues in‑room and remotely, liaise with the VNOC, and ensure smooth delivery of Managed Videoconferencing services for a dedicated client.

The role requires strong customer service, cross‑team coordination, and proactive problem solving, with responsibilities spanning from troubleshooting to end‑user training and regional endpoint ownership.

Qualifications

• Prior experience in AV/VC support and field service.
• Ability to troubleshoot Tier 1–3 imaging/AV equipment.
• Willingness to travel domestically.
• Must have a valid U.S. driver’s license.
• Ability to lift up to 50 lbs and perform physical tasks.

Responsibilities

• Troubleshoot non-functional AV equipment across tiers 1–3.
• Set up and support high-level multi-room events.
• Escalate issues and perform break/fix actions.
• Conduct preventive maintenance checks.
• Provide basic equipment training to client personnel.
• Manage endpoints for maintenance and resolution.
• Coordinate with project managers, account managers, engineering to update on issue resolutions.
• Own endpoint success in the region including updates and onboarding.

Job description

Yorktel is seeking an On‑Site Technician to resolve issues in‑room and remotely, liaise with the VNOC, and ensure smooth delivery of Managed Videoconferencing services for a dedicated client.

The role requires strong customer service, cross‑team coordination, and proactive problem solving, with responsibilities spanning from troubleshooting to end‑user training and regional endpoint ownership.