On-Site AV & Meetings Support Specialist

JLL; Cincinnati (OH); On-site; USD 38,000 - 41,000; Full time

Job summary

JLL is seeking a Meeting Services Support professional in Cincinnati to ensure smooth operation of meeting spaces, AV systems, and event logistics on-site. You will set up rooms, support video conferences, and assist VIP meetings with professional customer service.

The role emphasizes hands-on AV troubleshooting, inventory management, and collaboration with facilities teams to maintain high-quality workplace experiences.

Qualifications

• High school diploma or equivalent required; AV or technical training preferred.
• Minimum of 2 years of experience supporting meeting rooms, conference services, event setup, or audio-visual operations.
• Hands‑on experience operating and troubleshooting AV equipment including projectors, flat screens, microphones, speakers, and conferencing systems.
• Proficiency with Microsoft Office applications including Outlook, Word, and Excel.
• Experience supporting conferencing platforms such as Microsoft Teams and Cisco Webex.
• Ability to lift and move up to 50 lbs. and perform frequent physical activity including walking, stair climbing, setup, and breakdown of meeting furniture.
• Strong customer service, communication, organizational, and multitasking skills with the ability to work independently and under time constraints.

Responsibilities

• Set up and reconfigure meeting rooms and event spaces including tables, chairs, linens, digital signage, and AV equipment based on event and meeting requirements.
• Provide on‑site support for meetings, video conferences, and executive events, including assistance with Microsoft Teams, Cisco Webex, and room AV systems.
• Troubleshoot and resolve audio‑visual equipment issues involving projectors, flat screens, microphones, speakers, amplifiers, and room control systems.
• Maintain meeting room and shared AV equipment inventories, including spare equipment, furniture, supplies, and asset records within workplace scheduling applications.
• Deliver exceptional customer service by responding promptly to support requests, urgent room needs, and VIP meeting support requirements.
• Support workplace and special event logistics including delivery, setup, breakdown, and transportation of tables, chairs, monitors, and meeting supplies throughout the facility.
• Follow workplace safety standards and participate in required training, team meetings, and continuous improvement initiatives.

Skills

Customer service

Communication

Multitasking

Physical ability

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Cisco Webex

Room scheduling software

Job description

JLL is seeking a Meeting Services Support professional in Cincinnati to ensure smooth operation of meeting spaces, AV systems, and event logistics on-site. You will set up rooms, support video conferences, and assist VIP meetings with professional customer service.

The role emphasizes hands-on AV troubleshooting, inventory management, and collaboration with facilities teams to maintain high-quality workplace experiences.