On-Site AV & IT Support Technician

Kentucky Community & Technical College System; Lexington (KY); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement

403(b) retirement plan: employer match

Vacation/Sick Time

Work-Life Balance

9.5 Paid Holidays

Closing Pay

Employee Assistance Program

Job summary

Bluegrass Community & Technical College seeks an Audio/Video Technician (IT Support Specialist II) to install, configure, maintain, and support AV and IT systems across classrooms and meeting spaces. You will troubleshoot AV-over-IP devices, support end-user needs, and collaborate with ITS teams to advance enterprise technology initiatives while delivering excellent customer service.

This 12-month contract, on-site at Bluegrass C&TC Newtown Pike, requires strong technical knowledge and a

Qualifications

• Bachelor’s degree and two years’ experience in IT field or equivalent.
• Ability to occasionally lift and move audiovisual equipment weighing up to 50 pounds.
• Bachelor's and four years experience with industry audio and video technology.
• Support and maintenance of industry audio and video technology.

Responsibilities

• Install, configure, maintain, and troubleshoot professional AV equipment including projectors, interactive displays, digital signage, video conferencing systems, audio processors, digital mixers, amplifiers, wireless microphones, PTZ cameras, and streaming or recording systems.
• Support AV-over-IP and network-connected audiovisual systems.
• Assist with design, deployment, and upgrades of AV systems and infrastructure.
• Program and support room control interfaces and automation systems.
• Provide technical support for meetings, special events, live streaming, commencements, and other campus activities.
• Maintain documentation including system diagrams, inventories, configurations, and support procedures.
• Coordinate repairs and warranty support with vendors and manufacturers.
• Provide Tier I and Tier II technical support for faculty, staff, and students.
• Install, configure, and support desktop and laptop computers, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, account, application, and connectivity issues.
• Support Microsoft Windows operating systems and basic administration tasks.
• Maintain knowledge of current operating systems, endpoint security tools, and deployment technologies.
• Deliver exceptional customer service and technical support to users with varying levels of technical expertise.
• Work collaboratively with ITS teams, facilities personnel, vendors, contractors, and departmental stakeholders.
• Assist in technology training and user education efforts.
• Participate in technology projects, system upgrades, and strategic initiatives.

Skills

Audio/Video tech

Education

Bachelor's degree

Two years IT experience

Job description

Bluegrass Community & Technical College seeks an Audio/Video Technician (IT Support Specialist II) to install, configure, maintain, and support AV and IT systems across classrooms and meeting spaces. You will troubleshoot AV-over-IP devices, support end-user needs, and collaborate with ITS teams to advance enterprise technology initiatives while delivering excellent customer service.

This 12-month contract, on-site at Bluegrass C&TC Newtown Pike, requires strong technical knowledge and a