Audio/Video Technician (IT Support Specialist II)

Kentucky Community and Technical College System; Lexington (KY); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Health care package

Tuition reimbursement

Retirement plan matching

Paid time off

Work-life balance

Paid holidays

Institutional closing pay

Job summary

Bluegrass Community & Technical College is seeking an Audio/Video Technician to support classroom and event AV systems and IT services on-site at the Newtown Pike campus. The role covers installation, configuration, maintenance, and troubleshooting of AV hardware and related IT tasks.

The ideal candidate has a technical background in AV and IT with strong customer service and teamwork skills to assist faculty, staff, and students across the college.

Qualifications

• Minimum: Bachelor's degree in IT or related field with two years of IT experience.
• Preferred: Bachelor's degree with four years of audio/video technology experience.

Responsibilities

• Install, configure, maintain, and troubleshoot professional AV equipment.
• Support AV-over-IP and network-connected systems.
• Assist with design, deployment, and upgrades of AV systems.
• Program and support room control interfaces and automation.
• Provide Tier I and II support for faculty, staff, and students.
• Maintain documentation including diagrams, inventories, configurations, and procedures.
• Coordinate repairs and warranty support with vendors.
• Collaborate with ITS teams, facilities, and vendors.
• Participate in technology projects and system upgrades.
• Deliver strong customer service and technical support to users.

Skills

Customer service

End-user support

AV systems knowledge

Troubleshooting

Project collaboration

Education

Bachelor's degree in IT or related field

Job description

Title: Audio/Video Technician (IT Support Specialist II)

Salary Range:$3,490 - $4,363 per month

Contract Term Length:12 Months

Standard Hours:37.5 per week

Work Location:On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Newtown Pike Campus

Department: Information Technology

Total Rewards

Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The Audio/Video Technician is responsible for the installation, configuration, maintenance, operation, and support of audio/visual technologies used in classrooms, conference rooms, event spaces, and administrative facilities. This position provides technical expertise in the deployment and troubleshooting of industry-standard AV systems while also supporting broader Information Technology Services initiatives, including end-user support, operating systems, workstation management, network troubleshooting, and technology projects.

The ideal candidate possesses strong technical knowledge of professional AV systems, demonstrates excellent customer service skills, and actively contributes to the support and enhancement of enterprise technology services across the organization.

Job Duties

• Install, configure, maintain, and troubleshoot professional AV equipment including projectors, interactive displays, digital signage, video conferencing systems, audio processors, digital mixers, amplifiers, wireless microphones, PTZ cameras, and streaming or recording systems.
• Support AV-over-IP and network-connected audiovisual systems.
• Assist with design, deployment, and upgrades of AV systems and infrastructure.
• Program and support room control interfaces and automation systems.
• Provide technical support for meetings, special events, live streaming, commencements, and other campus activities.
• Maintain documentation including system diagrams, inventories, configurations, and support procedures.
• Coordinate repairs and warranty support with vendors and manufacturers.
• Provide Tier I and Tier II technical support for faculty, staff, and students.
• Install, configure, and support desktop and laptop computers, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, account, application, and connectivity issues.
• Support Microsoft Windows operating systems and basic administration tasks.
• Maintain knowledge of current operating systems, endpoint security tools, and deployment technologies.
• Deliver exceptional customer service and technical support to users with varying levels of technical expertise.
• Work collaboratively with ITS teams, facilities personnel, vendors, contractors, and departmental stakeholders.
• Assist in technology training and user education efforts.
• Participate in technology projects, system upgrades, and strategic initiatives.
• Maintain a professional and customer-focused approach while supporting the organization's mission.
• Other duties as assigned

Minimum Qualifications

Bachelor’s degree and two years’ experience in IT field or equivalent

Ability to occasionally lift and move audiovisual equipment, tools, and supplies weighing up to 50 pounds in support of installation, maintenance, and event operations.

Preferred Qualifications

• Bachelor's and four years experience with industry audio and video technology.
• Support and maintenance of the industry technology

Additional Skills Requested

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.