On-site Automotive Diagnostics Support Specialist

Snap-on; Lincolnshire (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

Snap-on Diagnostics is seeking a customer service professional to support customers and franchisees via phone, email, and other written correspondence. You will handle technical questions, product usage, and upsell opportunities in a fast-paced on-site call center environment.

Requirements include a High School diploma or equivalent, 1+ year of customer service experience, and strong verbal/written communication. Automotive troubleshooting or hands-on repair experience is preferred.

Qualifications

• High School diploma or equivalent required; automotive background preferred.
• At least 1 year of customer service experience preferred.
• Automotive troubleshooting and hands-on repair experience preferred.
• Strong verbal and written communication skills and professional demeanor.

Responsibilities

• Provide support to Snap-on Diagnostics Customers and Franchisees via calls and emails, including troubleshooting and product guidance.
• Resolve or route customer issues and meet department call metrics and guidelines.
• Document customer interactions in the customer management database and ensure timely messages/voicemail handling.
• Attend trainings as required and participate in meetings as needed.

Skills

Automotive troubleshooting

Hands-on repair experience

Verbal and written communication

multitasking and time management

Education

High School diploma or equivalent

College degree or automotive experience preferred

Job description

Snap-on Diagnostics is seeking a customer service professional to support customers and franchisees via phone, email, and other written correspondence. You will handle technical questions, product usage, and upsell opportunities in a fast-paced on-site call center environment.

Requirements include a High School diploma or equivalent, 1+ year of customer service experience, and strong verbal/written communication. Automotive troubleshooting or hands-on repair experience is preferred.