Automotive Tech Support & Upsell Specialist

Snapon; Lincolnshire (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Snap-on is seeking a qualified on-site Customer Support Representative in Lincolnshire, IL. The role involves assisting automotive customers with technical questions, product use, and up-selling opportunities, primarily via calls, email, and other written correspondence.

Responsibilities include quickly identifying customer needs, routing as needed, meeting call metrics, and maintaining a professional, helpful demeanor. A high school diploma and 1+ year of CS experience are preferred.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service experience preferred.
• Automotive troubleshooting and hands-on repair experience preferred.
• Strong verbal and written communication, professional demeanor.
• Ability to multitask and work under pressure.

Responsibilities

• Provide immediate determination of customer needs. Resolve or route call appropriately.
• Meet department call metrics and guidelines provided by Manager or Supervisor.
• Demonstrate passionate customer care in all phases of job responsibilities.
• Attend 3rd party and internal training as required.
• Collect and enter customer interaction data for each call in- customer management database.
• Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.
• Participate in meetings as required.

Skills

Customer Service

Verbal & Written Communication

Time Management

Professional Demeanor

Education

High School diploma

College degree or automotive experience

Job description

Snap-on is seeking a qualified on-site Customer Support Representative in Lincolnshire, IL. The role involves assisting automotive customers with technical questions, product use, and up-selling opportunities, primarily via calls, email, and other written correspondence.

Responsibilities include quickly identifying customer needs, routing as needed, meeting call metrics, and maintaining a professional, helpful demeanor. A high school diploma and 1+ year of CS experience are preferred.