Automotive Diagnostics Support Specialist

Snap-On Tools; Lincolnshire (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

Snap-On Tools is looking for a Customer Service representative located in Lincolnshire, IL. Responsibilities include providing support to diagnostics customers through phone and email, handling technical questions, and ensuring customer satisfaction. Candidates should have at least one year of customer service experience, a high school diploma, and automotive troubleshooting skills are preferred. The hourly rate for this position ranges from $20.00 to $25.00, and the role demands effective communication in a fast-paced environment.

Qualifications

• At least 1 year previous Customer Service experience preferred.
• Must possess strong verbal and written communication skills.
• Ability to prioritize and manage multiple tasks under pressure.

Responsibilities

• Provide immediate determination of customer needs and resolve calls appropriately.
• Meet department call metrics and guidelines.
• Handle telephone messages and callbacks within expected timeframes.

Skills

Customer service

Technical troubleshooting

Verbal communication

Written communication

Time management

Education

High School diploma or equivalent

College degree or equivalent experience in Automotive Industry

Job description

Snap-On Tools is looking for a Customer Service representative located in Lincolnshire, IL. Responsibilities include providing support to diagnostics customers through phone and email, handling technical questions, and ensuring customer satisfaction. Candidates should have at least one year of customer service experience, a high school diploma, and automotive troubleshooting skills are preferred. The hourly rate for this position ranges from $20.00 to $25.00, and the role demands effective communication in a fast-paced environment.