On-Site Auto Warranty Care Specialist

Ultimate Staffing; Irvine (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Ultimate Staffing seeks a Customer Care Associate to support the Automotive Warranty team in Irvine, CA. This on-site role requires a Bachelor's degree and offers a pay rate of $24/hr.

You will research customer inquiries, document interactions in the CRM, and communicate with dealerships and vehicle owners to resolve issues. Ideal candidates enjoy problem-solving, are comfortable communicating with customers, and can work well in a team within a large corporate culture.

Qualifications

• Proficient in critical thinking and problem-solving.
• Strong time management and organization.

Responsibilities

• Communicate via phone and email with automotive dealerships, vehicle owners, and third-parties to understand, investigate and respond to customer concerns.
• Document all correspondence and actions in CRM.
• Research warranties, policies, and laws to assist customers while following company policy.
• Collaborate with Consumer Affairs to meet goals and deadlines.

Skills

Critical thinking

Time management

Typing 65+ WPM

Customer communication

Education

Bachelor's Degree

Tools

MS Office Suite

Excel

Job description

Ultimate Staffing seeks a Customer Care Associate to support the Automotive Warranty team in Irvine, CA. This on-site role requires a Bachelor's degree and offers a pay rate of $24/hr.

You will research customer inquiries, document interactions in the CRM, and communicate with dealerships and vehicle owners to resolve issues. Ideal candidates enjoy problem-solving, are comfortable communicating with customers, and can work well in a team within a large corporate culture.