Customer Experience Coordinator – Irvine (Contract)

Ultimate Staffing; Irvine (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Ultimate Staffing Services is looking to hire a customer care coordinator to join an automotive manufacturer in Irvine, CA. This is a long-term contract opportunity offering valuable experience in a professional corporate environment.

Pay is $24/hour with a M-F 8:00am-5:00pm schedule. Bachelor’s degree or educational equivalent, strong communication, 65+ WPM typing, and proficiency in Microsoft Office/Excel are required. Automotive experience is not required; training will be provided.

Qualifications

• Bachelor’s degree or educational equivalent.
• Strong written and verbal communication skills.
• Critical thinking and problem-solving abilities.
• Excellent organization and time management.
• Proficiency in Microsoft Office and Excel.
• Typing speed of 65+ WPM.
• Customer service or office experience preferred, but not required.

Responsibilities

• Communicate with customers, automotive dealerships, and third parties by phone and email.
• Research and resolve customer concerns.
• Document interactions and case activity in a CRM system.
• Research warranties, policies, programs, and applicable laws.
• Collaborate with team members and management to meet department goals.

Skills

Communication

Typing 65+ WPM

Critical thinking

Organization

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Ultimate Staffing Services is looking to hire a customer care coordinator to join an automotive manufacturer in Irvine, CA. This is a long-term contract opportunity offering valuable experience in a professional corporate environment.

Pay is $24/hour with a M-F 8:00am-5:00pm schedule. Bachelor’s degree or educational equivalent, strong communication, 65+ WPM typing, and proficiency in Microsoft Office/Excel are required. Automotive experience is not required; training will be provided.