On-Site Assistant Property Manager — Growth & Service

11Residential; Post Falls (ID); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a 4% company match

Paid Time Off – vacation, sick, paid H

Mileage stipend

Education reimbursement

Job summary

11Residential is hiring an Assistant Property Manager to oversee day-to-day operations at a multi-property community in Post Falls, Idaho, including leasing, resident relations, and vendor coordination.

You will work with the Property Manager to develop skills, manage on-site operations, and ensure housing compliance and excellent customer service. The role emphasizes teamwork, integrity, and growth within a supportive environment.

Qualifications

• 1+ years' experience in leasing, sales, hospitality, or customer service is required; property management experience is highly preferred.
• A high school diploma or equivalent (GED) is required. An associate or bachelor’s degree is a plus.
• Knowledge of apartment management laws and regulations at the federal, state, and local level is highly preferred.
• Excellent communication and interpersonal skills, with the ability to interact professionally over the phone, in written communication, and face to face.
• Ability to navigate difficult conversations with professionalism and composure, effectively de-escalating conflict and working toward resolution in a way that preserves the resident and team relationships.
• Demonstrated ability to adapt communication style and approach when working with a diverse range of personalities from a team and customer perspective.
• Strong attention to detail and a commitment to maintaining high standards operationally and professionally.
• Proficiency in computer and technology skills, including Microsoft Office, with the ability to quickly learn and adapt to new software systems and tools.
• Being bilingual in English and Spanish is a plus.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must hold and maintain a valid driver's license and reliable transportation.
• Must be able to work on-site. This position is not eligible for remote work.

Responsibilities

• Deliver exceptional service to residents, prospective residents, and internal team members by resolving concerns with professionalism and timely follow-up while keeping daily operations and workflows running smoothly.
• Oversee the collection of rent and ancillary fees, serving as the on-site subject matter expert in delinquency management including monitoring aging balances, initiating and following up on collection efforts, and ensuring adherence to company policy and local compliance requirements.
• Support the recording and reporting of financial data alongside your manager, deepening your understanding of property financials including operating budget awareness, expense tracking, and the impact financial decisions have on the overall performance of the community.
• Draft and distribute resident communications, including notices and community-wide announcements, ensuring residents are informed and messaging is timely, clear, and consistent with housing compliance and company standards.
• Serve as the acting Property Manager in their absence, assuming full on-site responsibility including resident and vendor escalations, weekly and monthly reporting, and overall community operations.
• Maintain compliance with Fair Housing regulations and all applicable state and federal laws, ensuring consistent and equitable practices across all leasing, resident relations, and operational functions.
• Manage the full leasing cycle from initial inquiry through move-in, including conducting tours, processing applications, preparing lease documents, and ensuring a smooth and welcoming experience for incoming residents.
• Support sales and marketing efforts including maintaining accuracy of all online advertising, ensuring unit availability, pricing, and property information are current and reflective of current market conditions.
• Conduct regular property walks to assess and maintain curb appeal, common areas, and overall community presentation. Identify any needs or concerns and communicate with the Maintenance team.
• Inspect apartment homes after move-outs and prior to move-ins to ensure compliance with company standards.
• Partner with maintenance staff to ensure timely completion of work orders and communication surrounding make-ready statuses.
• Adhere to all safety procedures and promptly report any potential safety hazards.
• Other duties as assigned based on business needs.

Skills

Communication

Customer service

Bilingual

Microsoft Office

Interpersonal skills

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Job description

11Residential is hiring an Assistant Property Manager to oversee day-to-day operations at a multi-property community in Post Falls, Idaho, including leasing, resident relations, and vendor coordination.

You will work with the Property Manager to develop skills, manage on-site operations, and ensure housing compliance and excellent customer service. The role emphasizes teamwork, integrity, and growth within a supportive environment.